Refund and Returns Policy
Effective Date: July 1, 2026
At Trevoramart, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn’t right with your order, we’re here to help. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order with Trevoramart, you agree to the terms outlined below.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, the item must:
Be unused and in its original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Be free from damage caused by misuse, accidents, or improper handling.
Be accompanied by proof of purchase, such as your order confirmation or receipt.
Items returned without meeting these requirements may not qualify for a refund or exchange.
Countries & Policy
Countries
United Kingdom
Policy url
https://trevoramart.com/refund_returns/
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition & Window
Product condition
New only
Window
7 days
Method & Fees
Method
In store
Restocking fees
No cost
Refund processing time
7 days
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Clearance or final sale items
Personalized or custom-made products
Downloadable digital products
Perishable goods
Personal care or hygiene items that have been opened or used
Products damaged due to customer misuse
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photos showing the damage or incorrect item
Once reviewed, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.
How to Start a Return
To request a return:
Contact our customer support team through our Contact Us page.
Provide your order number and reason for the return.
Wait for return authorization and instructions.
Securely package the item and send it to the return address provided.
Please do not return products without prior authorization, as this may delay or prevent processing.
Return Shipping
If the return is due to:
A damaged product
A defective item
An incorrect item shipped by Trevoramart
We will cover the return shipping costs where applicable.
If the return is due to:
A change of mind
Ordering the wrong item
No longer needing the product
The customer is responsible for return shipping costs unless otherwise stated.
Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.
Refund Process
After we receive your returned item, it will be inspected to ensure it meets our return requirements.
If approved:
Your refund will be processed using the original payment method.
Refunds are typically issued within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.
If your return does not meet our eligibility requirements, we will notify you accordingly.
Exchanges
If you wish to exchange an item for a different size, color, or replacement product, please contact our customer support team.
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered where appropriate.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, it cannot be canceled. In this case, you may request a return after receiving the item, provided it meets our return eligibility requirements.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company, as refunds may take time to appear.
Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
Refused Deliveries
If an order is refused or returned due to an incorrect shipping address provided by the customer or failure to receive the package, any applicable return shipping fees may be deducted from the refund.
Policy Updates
Trevoramart reserves the right to update or modify this Refund and Returns Policy at any time without prior notice.
Any changes will become effective immediately upon being posted on this page. We encourage customers to review this policy periodically.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us through the Contact Us page on Trevoramart.
Our customer support team is committed to providing prompt, fair, and helpful assistance to ensure the best possible shopping experience.