Shipping Policy
Effective Date: July 1, 2026
At Trevoramart, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Trevoramart, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed after payment has been successfully received and verified.
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with your shipment details.
Shipping Destinations
Trevoramart ships to customers in multiple countries worldwide.
Shipping availability may vary depending on your location. If we are unable to ship to your address, you will be notified during checkout or contacted by our customer support team.
Shipping Costs
Shipping charges are calculated at checkout based on:
Delivery destination
Package weight and dimensions
Selected shipping method
Order value
The total shipping cost will be displayed before you complete your purchase.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected.
Estimated delivery times are:
Domestic Orders: 3–7 business days
International Orders: 7–21 business days
These timeframes are estimates only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).
You can use the tracking information to monitor your package throughout the delivery process.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Trevoramart is not responsible for delays caused by customs clearance procedures.
Shipping Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
Severe weather conditions
Customs inspections
Carrier delays
Public holidays
High shipping volumes
Natural disasters
Transportation disruptions
We appreciate your patience should any unforeseen delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete shipping address is provided:
Delivery may be delayed.
Additional shipping charges may apply.
Trevoramart is not responsible for packages delivered to an incorrectly provided address.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is dispatched.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
Checking with household members or neighbors.
Contacting the shipping carrier.
Verifying the delivery address provided during checkout.
If you still cannot locate your package, please contact our customer support team, and we will assist you in resolving the issue.
Damaged Shipments
If your package arrives damaged:
Inspect the package immediately upon delivery.
Take clear photographs of the damaged packaging and products.
Contact our customer support team within 7 days of receiving your order.
We will review your claim and, where appropriate, arrange a replacement or refund in accordance with our Refund and Returns Policy.
Multiple Shipments
To ensure faster delivery, orders containing multiple products may occasionally be shipped in separate packages.
If this happens, you will receive tracking information for each shipment when available.
Undeliverable Packages
If a package is returned to Trevoramart because of:
An incorrect shipping address
Multiple unsuccessful delivery attempts
Refusal to accept delivery
We may contact you to arrange reshipment. Additional shipping charges may apply before the package is sent again.
Shipping Restrictions
Certain products may have shipping restrictions due to local laws, carrier regulations, or import restrictions.
If an item cannot be shipped to your location, you will be notified before your order is completed whenever possible.
Policy Updates
Trevoramart reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us through the Contact Us page on Trevoramart.
Our customer support team is always happy to assist you and ensure your shopping experience is smooth from checkout to delivery.